Shipping Policy

Shipping Policy

Last Updated: July 2025

1. Order Processing Time

All orders will be processed within 1-3 business days after payment confirmation.

No orders will be processed or shipped on weekends and public holidays.

For large orders, shipping may be slightly delayed. In case of significant delays, we will notify customers by email.

2. Shipping Destinations

We currently ship to the following regions:

EU Countries

European Economic Area (EEA)

Some International Destinations

If your country is not listed on the checkout page, please contact us for assistance.

3. Estimated Delivery Time

Estimated delivery time depends on the destination country and carrier.

Typical Delivery Time:

EU Countries: 3-10 business days

International Orders: 7-15 business days

Please note that delivery times are estimates only and may vary due to factors beyond our control.

4. Order Tracking

You will receive a shipping confirmation email with a tracking number after your order is shipped.

You can track your order using the link in the email.

5. Customs Duties, Taxes, and Other Fees

For orders within the EU, prices may include VAT, as per applicable regulations.

For international orders outside the EU:

Customers may be responsible for customs duties, import taxes, or other fees as required by their country of origin.

These fees are determined by local customs authorities and are beyond the control of [Your Company Name].

6. Package Delays or Losses

The following reasons may cause package delays:

Customs clearance process

Carrier delays

Weather conditions

High shipment volume

If your package appears to be lost or severely delayed, please contact our customer support team.

7. Incorrect Address

Customers are responsible for providing accurate delivery information.

Incorrect or incomplete addresses may result in package delays or additional shipping costs.

8. Damaged Packages

If your order arrives damaged, please contact us within 48 hours of receiving the goods.

Please provide the following information:

Order Number

Photos of the damaged item

Photos of the packaging

We will review your situation and provide a solution.

9. Contact Us

If you have any questions about shipping, please contact us:

Company Name: SY

Email: 1092394312@qq.com

Address: 1713 Hoffman Avenue, USA